Technical Support


If you are having technical problems, we advise you to check that the computers browser is compatible with the website, i.e. Internet Explorer, Netscape, Firefox, GoogleChrome, Safari.
If there is a specific problem, please contact Customer Service giving notice of the on screen error, this will simplify and speed procedures.

If you are using Internet Explorer 8, you may encounter problems with the page layout.
To get the best possible experience on we recommend upgrading your browser to the latest version or using an alternative browser. This website is best viewed using Google Chrome or Mozilla Firefox.

Please verify that details in all fields are correct (address, country of shipment, payment details), if the problem persists contact Customer Service.

If it is impossible to select or choose a specific color or size of an item it means that they are unavailable.

Any item that is placed in your cart is not reserved while you continue shopping, so it may be possible that a selected item may subsequently not be available.

It may be possible that you have typed the wrong address inside the basket, to have information about your order it is necessary to contact Customer Service

If you do not periodically receive our e-mail or newsletter, one of the most common reasons may be related to e-mail software, which could have identified communications as spam. If this is not the case, it is necessary to check that you have given correct details of e-mail address. If you have a registered account just enter your credentials and apply changes, it may be necessary to contact Customer Service and have them cancel the wrong address from the database.